Webinars

Performance starts from clearly knowing and understanding what is expected. The goals need to be objective, they need to be communicated, and most importantly, they need to be mutually agreed upon. This webinar will address how to this for each department in a hotel along with what resources the associate needs.

It defeats the purpose of hiring winners if you cannot give them the resources they need to do the job. The single biggest resource is onboarding, a combination of orientation and training. While training is in fact a piece of that onboarding, true onboarding is the bigger scope of the first 90 days. Join us to learn why you do need both to create good employees.

While interviewing is by far the world’s most popular selection method, few if any managers have studied or even taken a workshop on interviewing. If that is not bad enough, even fewer prepare for an interview. As a result, most interviews tend to be the “luck of the draw.” This webinar will address the structure and format of a successful interview and the need for predetermined situation-based questions with desired answers that focus on the skills, knowledge, and abilities needed by the job, while also ensuring the candidate is both service oriented and a good fit with the team.

One of the hidden benefits of COVID-19 is that hotel operators can pick and choose management and staff, so carpe diem! This is the time to carefully select employees, garner their loyalty, and become the “Employer of Choice.” In the first part of this series, we will cover the key aspects of the employee selection process and will focus on effective applicant-tracking systems.

This webinar will help you understand the role of the CIO in fostering a data-driven environment and implementing key technology solutions to share information, enhance performance, and improve the guest experience.

This webinar will help you understand the role of the CFO in ensuring a high-performance hotel environment. Join us to learn more about revenue, expenses, and restoring your bottom line in a post-COVID era.

Join us to learn how to create a winning strategy that will guide your hotel to a fourth-quarter comeback. This webinar will focus on the difference between strategy and tactic, and why accountability matters when it comes to getting management to “buy in” to the new paradigm of hotel excellence.

Learning how to be an effective leader will help you drive your hotel on an upward trajectory toward high performance. This webinar shares the secret to effective coaching—beginning with holding each employee accountable for their own results. Find out what it takes to become a great coach and how to get your staff to “buy in” to the new paradigm of hotel excellence.

Positive change will require a radical approach to hospitality management and the functions that support your organizational structure. This webinar will examine what it takes to build and sustain a high-performance culture within your hotel and how to get your staff to “buy in” to the new paradigm of hotel excellence.

For current and future employees, incentives can be a very effective tool to drive performance. Attend to better understand how to develop and implement sustainable “Performance Based Incentives” for the entire organization.

With unemployment at record levels, there are more eligible candidates available in the hiring pool. Join us to understand how a hotelier can become the “employer of choice” in their marketplace by providing shared governance, associate empowerment, a culture of recognition, and competitive compensation which includes wages, benefits, and incentives.

Getting back to business sometimes means getting back to the basics. In this webinar we will discuss proven performance management processes defined by key performance indicators for hotels. Gain an understanding of incorporating the fundamental principles of goal setting, accountability, and feedback.